Découvrez les deux solutions les plus plébiscitées par nos lecteurs en 2025 !
Simple, rapide et efficace, Smoobu synchronise vos annonces (Booking, Airbnb, Vrbo...) sans effort et vous permet de gérer vos réservations, paiements et messages depuis un seul tableau de bord.
🎁 Découvrir Smoobu (-10%)
Plus complet et modulable, Lodgify se distingue par son site web intégré, ses automatisations avancées et son Channel Manager puissant — idéal pour les pros et les grands portefeuilles locatifs.
🚀 Découvrir LodgifyHostaway has established itself in recent years as one of the most cited names by hosts of vacation rentals. An all-in-one tool, it combines a channel manager and management software to support both independent owners and concierge services that manage dozens of properties. But behind the marketing promises, what is Hostaway really worth in 2025?
Founded in 2015, the company quickly rose to become one of the strategic partners of Airbnb, Booking.com and Vrbo. Its specialty? Centralizing in a single interface the management of listings, reservations, calendars and payments.
Hostaway is not just a simple channel manager. It is a true PMS (Property Management System), with built-in modules for CRM, financial reporting, task automation, and even a booking engine.
The software targets a wide range of users, but its DNA remains oriented toward professional managers of short-term rentals.
The channel manager is the cornerstone of Hostaway. The tool allows you to manage the distribution of your listings on the main booking platforms: Airbnb, Booking.com, Vrbo, Google Vacation Rentals, but also dozens of secondary OTAs. Synchronization happens in real time: if a traveler books a night on Airbnb, availability instantly disappears from your other channels. Result? No more risk of double bookings, that nightmare that costs hosts and agencies alike.
What sets Hostaway apart is the depth of the integration. As an official partner Preferred+ of Airbnb, Elite at Vrbo and Premier at Booking.com, the software benefits from direct and robust API connections. In practical terms, this means more reliable updates, better visibility on platforms, and access to specific features (such as promotions management or tiered pricing).
Behind the façade of the leading reservation centralization platform, Hostaway hides a true Property Management System (PMS). The central dashboard provides a complete view of each reservation: from the first click on the listing to the traveler’s departure.
Hosts have an integrated CRM to track prospects and keep a record of exchanges. Occupancy, revenue and performance reports help run the business as a hotellerie would for a traditional property. Multi-property managers also appreciate the owner reporting features, which enable sending detailed and transparent statements to each investor.
Travelers do not always contact via the same channel. Some ask questions through Airbnb, others via Booking, and some prefer WhatsApp or a simple SMS. With Hostaway, everything arrives in one place: a centralized inbox.
This communications hub saves valuable time: no need to open multiple apps. Teams can respond directly from Hostaway, assign a conversation to a specific member, track the message history, and even automate certain responses. For concierge services that manage dozens of apartments, it’s a way to streamline client relationships and reduce the risk of missing messages.
Automation is one of the most cited strengths by users. The software lets you create tailor-made scenarios:
These automations are not limited to travelers: they also affect internal operations. For example, Hostaway can create alerts to signal an imminent check-in or schedule the assignment of connected keys. Result: less stress, more consistency.
Financial management often wastes a lot of time for property managers. Hostaway simplifies this area thanks to its integrated payments module. Compatible with Stripe, Braintree and Authorize.net, it allows you to collect payments directly from the booking engine or via payment links.
The software also offers an automated invoicing system and financial reporting. Property owners receive detailed statements, including gross revenue, platform fees, taxes and commissions. For a concierge, this transparency is a strong selling point with investors.
Relying solely on OTAs means giving up a commission on every booking. Hostaway offers an alternative: a direct booking site. The tool includes a secure, customizable payment engine and can be linked to your own domain.
For those already using a site on WordPress or Wix, Hostaway provides widges allowing you to easily add a search engine and a booking calendar. This can encourage travelers to book directly and strengthen your agency’s brand.
A good software is never isolated. Hostaway has understood this well by developing a marketplace of more than 100 integrations. Among the most popular:
This richness allows building a tailor-made ecosystem, without giving up the tools preferred by hosts and managers.
Mobility is essential in the sector. The Hostaway mobile app lets you manage everything from a smartphone: reservations, messages, tasks, payments. Ideal for on-site concierge services.
For more technical organizations, Hostaway also offers an open API. It enables connecting the software to in-house tools or more complex management systems. It’s a real asset for companies looking to go beyond the standard framework.
Last pillar: artificial intelligence and revenue management. Hostaway has integrated modules capable of automatically optimizing listing quality, messaging, and task assignment.
But it’s especially in revenue management that AI makes its impact. Thanks to dynamic pricing, the software adjusts rates based on demand, local events and reservation history. Hostaway thus claims an average revenue increase of 20% for its users.
Monthly billing with access to all main features. Price on request, generally starting from $100/month depending on portfolio size.
Same principle, but with a one-year commitment. Benefit: a reduced rate compared to monthly payments.
A fixed cost may be added at startup (between $100 and $500 depending on the case), covering onboarding and technical setup.
For direct bookings via the Hostaway site, a commission of 1.8% is applied (including Stripe fees in the United States).
| Plan | Billing | Included | Notes |
|---|---|---|---|
| Monthly | From $100/month | Channel manager + full PMS | More flexible, but more expensive in the long run |
| Annual | On quote | Same as monthly | Possible discount in exchange for commitment |
| Setup (one-off) | 100–500 $ | Training + integration | Depends on number of properties and complexity |
| Direct bookings | 1.8% per booking | Payment via Stripe/Hostaway | Applied only to the booking engine |
On Trustpilot, Hostaway shows an overall rating around 4.6/5 from nearly a thousand reviews. Users often praise the quality of customer support and the responsiveness of onboarding. Several concierge services also highlight the stability of the channel manager, particularly with Airbnb and Booking.com.
Feedback largely centers on pricing perceived as not transparent and occasional integration bugs. Some users also note a steep learning curve for teams new to the tool.
As with any management software, Hostaway has its strengths… and its blind spots. Some users swear by its automations and deep OTA integrations, while others call out pricing they find opaque. A review of the advantages and limitations reported by the community of hosts and managers.
✔️ Official and deep integrations with Airbnb, Vrbo and Booking.com
✔️ Powerful automations (messaging, payments, tasks)
✔️ Customer support praised by the majority of users
❌ Opaque pricing and additional fees sometimes poorly understood
Hostaway asserts itself as a must-have player in the market in 2025. Its high-level channel manager, validated by official partnerships with Airbnb, Booking and Vrbo, reassures managers who want to avoid surprises related to double bookings. But the real added value of the software lies in its global ecosystem: PMS, unified communication, automations, direct booking engine, integrations with more than 100 applications… Hostaway goes well beyond a simple synchronization tool.
Of course, not everything is perfect. Its less transparent pricing policy can unsettle new clients, and its overall cost clearly places it in the premium category. Yet, for concierge services and multi-property managers, the investment is largely justified: time savings, professionalization of management, and the potential for increased revenue more than compensate the initial expense.
In short: if you’re looking for a “lightweight” and affordable software, there are simpler alternatives. But if your goal is to structure or scale a vacation rental business, Hostaway is among the strongest and most complete options available today.
Hostaway is a robust solution, but it isn’t the only player on the market. Depending on the profile and needs of the user, other software may prove more suitable.
Hostaway is a comprehensive tool. And like any dense software, it can feel a bit intimidating at first. Here is a step-by-step guide to get the most out of the platform and avoid wasting time digging through the menus.
Onboarding is the foundation of your Hostaway experience. Take the time to :
Test a fictitious booking to verify that everything shows up in the dashboard.
That’s where Hostaway saves you valuable time. Even before welcoming your first guests, configure :
Personalize your messages with variables (first name, arrival date) to keep a human tone despite the automation.
Hostaway shines with its ecosystem. Go explore the marketplace and connect :
Also consider Zapier: it opens the door to hundreds of no-code automations (e.g., sending your bookings to Google Sheets).
The centralized inbox is one of the major advantages. But it only works if everyone plays along.
Nothing is more unpleasant than payment issues. Make sure your Stripe or Braintree accounts are properly connected and that invoicing rules are defined from the start. Also configure your owner reports so your investors receive their statements automatically every month.
The reports generated by Hostaway aren’t there for decoration. They allow you to :
Schedule a fixed moment each week to review your reports, like a real management check-in.
Hostaway integrates smart features to adjust your rates based on demand and local events. Enable them and test them: you could increase your revenue by 15 to 20% with no extra effort.
Finally, don’t forget the mobile app. It’s valuable for :
To access your account, go to the official Hostaway login page, enter the email address and password you set during sign-up. If you forget, a 'Forgot password' feature allows you to reset your access in a few minutes.
Yes. Hostaway offers a mobile app available on iOS and Android. It lets you manage your bookings, communicate with your travelers and monitor your operations without going through a computer.
Cancellation is done directly via support or by contacting your account manager. The terms depend on the type of commitment chosen (monthly or annual). It is therefore advised to check the terms of your contract before proceeding.
If you can’t log in, first check your credentials and the stability of your Internet connection. If the problem persists, Hostaway has 24/7 technical support that can reset your access or resolve any blocks.
Nos partenaires recommandés 👇
