Découvrez les deux solutions les plus plébiscitées par nos lecteurs en 2025 !
Simple, rapide et efficace, Smoobu synchronise vos annonces (Booking, Airbnb, Vrbo...) sans effort et vous permet de gérer vos réservations, paiements et messages depuis un seul tableau de bord.
🎁 Découvrir Smoobu (-10%)
Plus complet et modulable, Lodgify se distingue par son site web intégré, ses automatisations avancées et son Channel Manager puissant — idéal pour les pros et les grands portefeuilles locatifs.
🚀 Découvrir LodgifySuperHote has established itself in recent years as one of the most comprehensive channel managers for vacation rentals. Created in France, designed for managers of holiday cottages, furnished rentals and concierge services, it claims simplicity, automation, and a responsive human support. But behind the rhetoric, what is the solution really worth? We have dissected the tool, its pricing, its strengths and its limitations, to help you decide if it’s the right choice for your business.
Lancée in 2016 by two French entrepreneurs, SuperHote quickly became a recognized player in the short-term rental management. Its promise? Centralize, automate and simplify all tasks that eat into your time: calendar synchronization, payments and security deposits management, communication with travelers, team monitoring…
Behind its clean interface, the tool hides an arsenal of features designed to reduce hosts' mental load and allow them to focus on what matters: delivering an impeccable customer experience and filling their calendar.
SuperHote targets above all the seasonal landlords who want to take back control of their operations without getting bogged down in the technicalities. Its flexibility makes it suitable for owners of a single holiday cottage as well as for conciergeries managing several dozen properties.
We can also note that SuperHote fits perfectly the needs of Airbnb hosts and other similar platforms, where responsiveness, automation and fine management of short stays are essential. On the other hand, the solution shows its limits for hotel chains or very large conciergeries that require more advanced PMS features, complex multi-site management, or specific proprietary integrations.
The SuperHote channel manager connects your listings to the major booking platforms: Booking.com, Airbnb, Abritel/VRBO, Expedia… but also to other lesser-known channels, depending on your target markets. This two-way synchronization of calendars, rates and restrictions happens in real time to avoid double bookings, one of the biggest risks in vacation rental.
Price updates applied in SuperHote are automatically pushed to all connected channels. Similarly, every booking or cancellation received via an OTA updates all calendars in seconds. Result: price consistency and availability always up to date, without juggling between several extranets.
SuperHote is not limited to OTA management: it includes a fully integrated online booking engine, which you can add to your own website or use to create a direct site via the platform.
The benefit is twofold: reduce reliance on intermediaries and increase margin by avoiding commissions. You control your prices, your terms and the customer experience, from search to confirmation. Customers can book directly 24/7, pay online and automatically receive all the necessary information for their stay.
With SuperHote, each step of the customer journey can be accompanied by automated communication: instant confirmation, welcome email, arrival reminder, access instructions, review reminder…
Sequences can be scheduled at the right moment, customized by channel (email, SMS, WhatsApp) and by language. Dynamic variables (customer name, dates, lock code) make each message unique. For hosts managing multiple properties or often on the move, this automation drastically reduces time spent on messaging.
SuperHote includes a complete system to collect down payments, manage balances, block and release deposits. The solution works with Stripe to ensure transaction security and PCI compliance.
Everything is linked to bookings in the channel manager: no need to multiply tools or re-enter information. You can thus avoid omissions, limit late payments and reduce disputes thanks to clear traceability.
The generation and sending of rental contracts is automatic as soon as a booking is confirmed. Travelers can sign online from their smartphone or computer, without printing or scanning.
This feature is particularly useful for remote landlords or those managing a high volume of stays. It secures the relationship with the client and ensures that all terms are accepted before the stay.
SuperHote includes an invoicing and accounting tracking module. You can issue compliant invoices, track payments received or pending, and export your data for your accountant.
Conciergeries appreciate the ability to break down revenue by property, by owner, or by period, to ensure total transparency. This centralization avoids juggling multiple financial tools.
The tool allows you to assign tasks to your housekeeping, maintenance or front desk teams. Each task can be accompanied by precise details (time, instructions, photos).
Respondents receive automatic notifications and can report task completion in real time. This feature improves coordination and responsiveness, especially for conciergeries managing several properties spread over a wide area.
SuperHote includes dashboards that track your key indicators (occupancy rate, average revenue per night, total revenue) and compare them to market data.
These analyses allow you to adjust your rates according to seasonality, local events or competitive trends. You can thus maximize your revenue while staying competitive.
Rather than logging into each platform to view and respond to reviews, SuperHote centralizes all comments received. You can respond directly from the interface, saving you precious time.
A good response rate improves your online reputation and increases your chances of appearing higher in OTA results, while boosting the trust of future travelers.
SuperHote opens up to an ecosystem of third-party tools to enrich your operations :
These integrations push you further in optimization and automation while keeping full control over the customer experience.
SuperHote offers a mobile app available on iOS and Android, designed so that hosts and conciergeries can manage their activity on the move. The interface mirrors the main web version, but optimized for quick use on a smartphone or tablet.
From the app, you can:
This mobility allows you to respond instantly to unforeseen events, stay connected with on-site teams and keep an eye on activity, even far from an office. A strong asset for Airbnb landlords and small conciergeries who must juggle multiple sites daily.
Ideal for small owners or beginner conciergeries, this plan starts at €57 ex VAT per month for 1 to 3 accommodations. All features are included, with no paid module to add.
Beyond 3 properties, the price increases by €7 ex VAT per property per month. This allows you to tailor the bill to the real size of your portfolio.
| Plan | Included properties | Price ex VAT / month | Included features |
|---|---|---|---|
| Base | 1 to 3 | €57 | All features |
| Extension | +1 property | +€7 | Same as base plan |
User feedback is generally positive: ease of use, responsive support and advanced automation are regularly cited as strengths. Conciergeries particularly appreciate the team management and the integration of advanced modules like smart locks.
On the criticisms side, a few users mention a sometimes dense interface and a synchronization that may require occasional verification, especially during the initial setup.
✔️ Ease of use and ergonomics : clear interface, quick to learn
✔️ Complete automation : from booking to cleaning, everything is connected
✔️ 100% French support : accessible, responsive, and familiar with local realities
❌ Less suitable for traditional hotels : designed primarily for vacation rental
SuperHote ticks most of the boxes of a modern channel manager: feature-rich, accessible, designed for vacation rental professionals, and with a very competitive price-to-value ratio. Its strengths are evident for conciergeries and multi-property owners, even if traditional hotels will find less use for it.
To log in to SuperHote, go to the official site and click the button Login in the top right. Enter the e-mail address and password you created during registration. You can also use the SuperHote mobile app to access your account on the go.
Account creation is online from the SuperHote signup page. Simply provide your details, configure your first property, and validate the email address used. A 30-day free trial is offered to test the tool before subscribing.
Cancellation can be requested directly from your account dashboard or by contacting support. SuperHote does not charge early termination fees, but be sure to complete the process before the renewal date to avoid any additional charges.
Yes. SuperHote offers a mobile app for iOS and Android that lets you manage reservations, messages, payments and housekeeping schedules from your smartphone. Ideal for hosts and conciergeries who often work on the go.
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